Wednesday, August 06, 2003
SPEAKING OF TELEPHONES, are these devices still so new and mysterious that wooden adherence to protocol trumps common sense? How many witness the following scenario every damn workday?
You: "Shipping Department, Stan Johnson speaking, may I help you?"
Caller: "Hi, Stan, this is Wanda Oglethorpe. Is Charlie there?"
You: "Sure thing. Hang on."
You: "Charlie, it's your wife on Line 2."
Charlie: "Shipping Department, Charlie Oglethorpe speaking, may I help you?"
- Charlie: "Hi, honey. What's up?"
- Charlie: "Hi, Harry. What's up?"